Implementation of NOVOVISIONTM CMS at Casino Estoril: A Closer Look
After the implementation of the NOVOVISIONTM casino management system at the Casino Lisboa past December, NOVOMATIC now follows up with a successful go-live at the famous Casino Estoril.
Few weeks after the go-live at its sister casino in Lisbon, the legendary Casino Estoril has now also implemented the NOVOVISIONTM casino management system as the new futureproof backbone for its business and taking both customer service and experience to the max.
Casino Estoril is renowned for its illustrious history and spectacular size, encompassing not only a broadly diversified casino slots and table games offer, but also five bars, three restaurants, two show venues hosting international show acts and a spacious art gallery. The games comprise more than 490 slot machines as well as Poker, Roulette, Black Jack, Baccarat and the typically Portuguese dice game French Bank. It is a casino with a rich history, deeply rooted in the international entertainment and show business and popular with local guests and tourists alike.
NOVOVISIONTM was implemented at the Casino Estoril with a premium suite of functionalities, enhancing the business processes as well as the player journey with the manifold tools of NV core, access, pay, promo, smart, tables and more. Brand-new NOVOVISIONTM Self-Registration Terminals facilitate fast player access to the gaming floor while maintaining the highest security standards. To enter the casino floors, players can choose to either agree to a biometric registration via fingerprint / facial scan with card or will receive a one-off QR code ticket that entitles them to pass the NV access gates. Most of the live tables have been retrofitted with facial recognition equipment and all EGMs have been equipped with NOVOVISIONTM Player Tracking Modules that will facilitate a smooth gaming experience with the guests’ player account instantly available to them at their fingertips. The maximum ease of play is sustained by an accurate allocation of promotional points and extra loyalty features at the NOVOVISIONTM Promo Tower. At the same time, the casino benefits from precise accounting and player tracking data at the touch of a button and in real time.
The system installation at the Casino Estoril was carried out during ongoing business and went live in mid-February after a smooth roll-out that was accomplished within just one week. For both casino venues, Estoril Sol have also opted for the full biometric functionalities as well as BI, the NV smart notifier app for their staff, comprehensive marketing & loyalty features and the custom-tailored QR access solution.
George Paterakis, Project Manager NBS, says: “Seeing NOVOVISIONTM in operation in these renowned casinos is very gratifying for our entire team. The joint effort that was put into this project both by our development teams and the experts at Estoril Sol has yielded a highly customized solution for the unique requirements of these operations – and I am truly proud to say that we were able to fulfill every wish. My sincere thanks go to all teams involved, to our trusted local partner Diverstock and to the Estoril Sol management for entrusting us with the innovation of their casino management.”
Marcos Pinto, Managing Director Diverstock, adds: “On behalf of the Diverstock team, I would like to thank all involved for the excellent work and support along the entire process. It was admirable to see the synchronized way in which the different teams, from different entities, have managed to work together and carried out an implementation plan in half the scheduled time. Witnessing at close quarters the quality of the work carried out by all the teams involved was extremely gratifying. Special thanks to Dr Bruno Ferreira and the Executive Committee of Estoril Sol for giving us the opportunity to be part of an ambitious but necessary process of modernizing their operations.”
Dr Bruno Ferreira, Gaming Manager/Coordinator Casinos Lisboa and Estoril, says: “With this implementation Estoril Sol completes the systems migration in both properties. System-wise we have a robust solution and will be able to transform our customers’ journey and experience. The migration process was once again quick and efficient. I would like to thank NOVOMATIC’s management team for their support throughout the process, and their entire operational team involved in this implementation. I also need to thank Diverstock, Estoril Sol’s long-standing partner, for their commitment and support throughout the process. Once again Estoril Sol team was up to the challenge and exceeded themselves. Together they were all crucial to the success of this implementation.”
Casino Estoril, located in Estoril, Portugal, is one of the largest and most prestigious casinos in Europe. With its luxurious facilities and wide range of entertainment options, the casino attracts thousands of visitors each year. In order to enhance the overall customer experience and streamline its operations, Casino Estoril recently implemented the NOVOVISIONTM CMS, a cutting-edge casino management system developed by Novomatic.
The NOVOVISIONTM CMS is a comprehensive software solution designed to optimize casino operations, improve customer service, and increase revenue. It offers a wide range of features and functionalities, including player tracking, loyalty programs, marketing tools, and financial management capabilities. By integrating all these functions into a single platform, the NOVOVISIONTM CMS allows casino operators to better understand their customers, tailor their offerings to meet their needs, and ultimately drive profitability.
One of the key benefits of the NOVOVISIONTM CMS is its ability to provide real-time data and analytics. By tracking player behavior, preferences, and spending patterns, casino operators can gain valuable insights into their customer base and make informed decisions about marketing strategies, promotions, and game offerings. This data-driven approach not only helps casinos attract new customers but also retain existing ones by offering personalized experiences and rewards.
In addition to its analytical capabilities, the NOVOVISIONTM CMS also offers a range of operational tools that help streamline casino operations and improve efficiency. For example, the system can automate tasks such as player registration, cash handling, and reporting, reducing the burden on staff and minimizing the risk of errors. This allows casino employees to focus on providing exceptional customer service and creating a memorable gaming experience for patrons.
The implementation of the NOVOVISIONTM CMS at Casino Estoril has already shown promising results. Since adopting the system, the casino has reported an increase in player engagement, higher customer satisfaction ratings, and improved revenue performance. By leveraging the advanced features and functionalities of the NOVOVISIONTM CMS, Casino Estoril has been able to stay ahead of the competition and maintain its position as a leading destination for gaming enthusiasts in Europe.
Overall, the implementation of the NOVOVISIONTM CMS at Casino Estoril has proven to be a game-changer for the casino industry. By harnessing the power of data analytics, automation, and personalized marketing, casinos can create a more engaging and profitable gaming experience for their customers. As more casinos around the world adopt innovative technologies like the NOVOVISIONTM CMS, we can expect to see further advancements in the industry and an even greater focus on customer-centric strategies.